Frequently Asked Questions (FAQ)

Here you will find answers to the questions we are most commonly asked, however if there’s something else you’d like to know please don’t hesitate to call us on 0800 852 7929


What’s your cancellation policy?

All contracts can be cancelled within 14 days of the date they were signed, subject to statutory limitations.


Do you cover other areas, or just Dorset?

Yes. We also cover Hampshire, Wiltshire, Devon and Somerset.


Will your insulation benefit me?

Lapolla has a range of benefits, from removing damp and mould issues to reducing energy consumption. Our surveyors can create a bespoke plan for you and show you how it will benefit you specifically..

My friend’s a builder, he says this is bad for my roof. Is that true?

Absolutely not. To allay your builder friend’s concerns, let him know that the British Board of Agrement fully accredit and certify Lapolla; infact, Lapolla holds FIVE BBA accreditations! There are no records of Lapolla Spray Foam causing problems, only solving them. Your roof can still breathe, and Lapolla is formally recognised as being less problematic than fibreglass.

Do I need this if I have cavity wall insulation and double glazing?

Firstly, congratulations on being so energy conscious! Double glazing and cavity wall insulation are fantastic insulators. They’re both relatively modern, as opposed to fibreglass which was patented in 1936! Once you’ve ensured you’re not losing heat through your walls or windows, there’s only one place for it to go… up! Therefore it makes sense to upgrade your loft insulation in the same way you have your windows and walls.

Is there any form of guarantee?

Absolutely. We guarantee that the insulation will not depreciate, change colour, lose effectiveness or shrink for a minimum of 25 years. The guarantee is insurance backed.

What are the benefits of Resin?

It is anti slip, won’t fade, looks great and is fully SUDS compliant!