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Frequently Asked Questions (FAQ)

Here you will find answers to the questions we are most commonly asked, however if there’s something else you’d like to know please don’t hesitate to call us on 0800 852 7929

What’s your cancellation policy?

All contracts can be cancelled within 14 days of the date they were signed, subject to statutory limitations.

Do you cover other areas, or just Dorset?

Yes. We also cover Hampshire, Wiltshire, Devon and Somerset.

Will your insulation benefit me?

Lapolla has a range of benefits, from removing damp and mould issues to reducing energy consumption. Our surveyors can create a bespoke plan for you and show you how it will benefit you specifically..

My friend’s a builder, he says this is bad for my roof. Is that true?

Absolutely not. To allay your builder friend’s concerns, let him know that the British Board of Agreement fully accredit and certify Lapolla; infact, Lapolla holds FIVE BBA accreditations! There are no records of Lapolla Spray Foam causing problems, only solving them. Your roof can still breathe, and Lapolla is formally recognised as being less problematic than fibreglass.

Do I need this if I have cavity wall insulation and double glazing?

Firstly, congratulations on being so energy conscious! Double glazing and cavity wall insulation are fantastic insulators. They’re both relatively modern, as opposed to fibreglass which was patented in 1936! Once you’ve ensured you’re not losing heat through your walls or windows, there’s only one place for it to go… up! Therefore it makes sense to upgrade your loft insulation in the same way you have your windows and walls.

Is there any form of guarantee?

Absolutely. We guarantee that the insulation will not depreciate, change colour, lose effectiveness or shrink for a minimum of 25 years. The guarantee is insurance backed.

What are the benefits of Resin?

It is anti slip, won’t fade, looks great and is fully SUDS compliant!



All testimonials have been provided by customers either in writing or verbally. Surnames have been changed for privacy.

Mr and Mrs B, from Weymouth. “We were skeptical when we had the call, but the rep demonstrated the damage the fibreglass was doing. He was very honest and we all went into the loft together. I’ve never been happier to spend money and the investment in my home is worth every penny. We had serious damp problems before, but they’re a thing of the past. Thank you very much.”

Mrs G, from Briantspuddle. “I genuinely noticed a difference straight away. The night it [Lapolla] was installed, I had to open the windows! The day after, I asked my son to come and turn the radiators down. I’m so happy!”

Mr and Mrs W, from Weymouth. “The fitters were excellent. I would highly recommend Dorset Insulation Ltd, thank you very much for a job well done.”

Mrs G, from Stoke-Sub-Hamdon. “The gentlemen were here exactly on time, they were so polite and so clean. They’ve left the place cleaner than it was when they started! I’m sure I can feel a difference already!”

Mr and Mrs J, from Weymouth. “We were very surprised to see just how much damage the fibreglass was causing, now it’s gone the air feels fresher in the house and the mould hasn’t come back on the ceilings.”